WHOLESALE INQUIRIES

To learn more about our wholesale collections and set up an appointment, please contact us at (650) 726-1005, or orders@julieshenkman.com.  Thank you for your interest!

SHIPPING POLICY

If the jewelry you have selected is in stock, all efforts will be made to send it within 48 hours of receipt of order, pending credit card authorization. However, much of our jewelry is made-to-order. Please allow up to four business days (during non holiday times) for your jewelry to be produced and ready to be shipped. If you require it sooner, please let us know, and we’ll do our best to accommodate you.

Orders are shipped within the United States via USPS priority mail flat rate shipping, which includes tracking. A shipping fee of $7.20 will be added to each order. By special request, orders can also be shipped UPS Ground or UPS Next Day Air (please call or contact us with required time frame and shipping location). Please note that UPS deliveries cannot be made to PO boxes.

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RETURN POLICY

We think that you'll love the jewelry you receive.  However, if what you get is not what you expected and you wish to return it for an online store credit or exchange, we're happy to help you.  You have 10 days from receipt to return the unworn, undamaged, and untangled item in its' original packaging, with tags still in place.  We will provide a different selection, or an online store credit, minus shipping and handling fees.  If you use bubble-wrap or padded envelopes, please also use a hard box to ensure that the piece is not damaged during shipping.  Please contact us to receive an Exchange or Return Authorization Code, and return shipping address.  Jewelry must be returned via UPS, FedEx, or insured registered mail.  We regret that custom orders are non-refundable. 

JEWELRY CARE

Most artisan jewelry is delicate and requires extra care.  Please handle your jewelry gently and do not pull or tug on it.  For non-chain necklaces (such as those made with wire), be careful not to bend it as it may retain the bend, affecting the way the jewelry lays.  It is best to lay it gently in a circular fashion for storage.  Do not use liquid cleaning solutions or jewelry cleaning machines on our artisan jewelry, as it may cause damage.  Repeated exposure to harsh chemicals often found in beauty products, such as hairspray, deodorant and perfumes can cause your jewelry to discolor or lose its finish, so we recommend putting your jewelry on after you have used those products.  You should also remove artisan jewelry before showering.  When travelling, store your jewelry in a hard case versus a soft jewelry pouch, to avoid bending the delicate wires.  We recommend using a soft cloth to clean stones, and a silver polishing cloth to brighten up your silver as needed.  

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