WHOLESALE INQUIRIES
For wholesale information, please call (650) 726-1005, or email us at orders@julieshenkman.com. Thank you for your interest.
SHIPPING POLICY
If the jewelry you have selected is in stock, we'll try to send it within 48 hours of order receipt. However, much of our jewelry is made-to-order. Please allow up to four business days (during non holiday times) for your jewelry to be produced and ready to be shipped. If you need it sooner, let us know, and we'll do our best.
Orders are shipped within the United States via USPS priority mail flat rate shipping, which includes tracking. A shipping fee will be added to each order. By special request, orders can also be shipped UPS Ground or UPS Next Day Air (please call or contact us with required time frame and shipping location). Please note that UPS deliveries cannot be made to PO boxes.
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EXCHANGE POLICY
We think that you'll love the jewelry you receive. However, if what you get is not what you expected, you can exchange it within 10 days (sorry, no refunds). Please return the unworn, undamaged, and untangled item in its' original packaging, with tags still in place. We will provide a different selection of your choice, or an online store credit, minus shipping and handling fees. If you use bubble-wrap or padded envelopes, please also use a hard box to ensure that the piece is not damaged during shipping. Please email us to receive an Exchange Authorization Code, and return shipping address. Jewelry must be returned via UPS, FedEx, or insured registered mail.
JEWELRY CARE
Most artisan jewelry is delicate and requires extra care. Please handle your jewelry gently and do not pull or tug on it. For non-chain necklaces (such as those made with wire), be careful not to bend it as it may retain the bend, affecting the way the jewelry lays. It is best to lay it gently in a circular fashion for storage. Do not use liquid cleaning solutions or jewelry cleaning machines on our artisan jewelry, as it may cause damage. Repeated exposure to harsh chemicals often found in beauty products, such as hairspray, deodorant and perfumes can cause your jewelry to discolor or lose its finish, so we recommend putting your jewelry on after you have used those products. You should also remove artisan jewelry before showering. When travelling, store your jewelry in a hard case versus a soft jewelry pouch, to avoid bending the delicate wires. We recommend using a soft cloth to clean stones, and a silver polishing cloth to brighten up your silver as needed.